Terms of service

These terms govern access to CloseTrace. By creating an account or using the service, you agree to them and confirm that you have authority to act for the organization whose sites and data you connect. If you do not agree, do not use the service.

CloseTrace provides multi-tenant session analytics, replay, heatmaps, lead recovery, chat, and related tools. Features described as early access, beta, unavailable, or coming later may change or be withdrawn. We will not represent prototype controls or sample data as persisted production functionality.

• Use accurate account and site information and protect account credentials.
• Give visitors legally sufficient notice and obtain any consent required for analytics, replay, lead recovery, or chat.
• Configure privacy markers so prohibited or unnecessary sensitive data is not collected.
• Use captured contact details only where you have a lawful basis and in a way visitors would reasonably expect.
• Do not probe other tenants, inject false leads, bypass rate limits, upload malware, or interfere with the service.

You retain your rights in data submitted by you or collected from your sites. You authorize CloseTrace to host, process, transmit, and display that data only as needed to provide, secure, support, and improve the service, comply with your instructions, and meet legal obligations. You are responsible for having the rights necessary to give us that authorization.

You may not use CloseTrace for unlawful surveillance, credential or payment-data capture, discrimination, harassment, spam, security exploitation, infringement, or processing data that applicable law prohibits. You may not resell access, reverse engineer non-public parts of the hosted service, or use automated traffic that harms availability. Responsible security reports should be sent to security@closetrace.com.

We work to keep CloseTrace reliable, but early-access availability is not guaranteed and maintenance or incidents may interrupt it. Integrations and infrastructure supplied by third parties may have separate terms and may change independently. We may modify the service to improve security, performance, or compliance and will provide reasonable notice of material changes when practical.

You may stop using the service and request workspace deletion. We may suspend or terminate access for abuse, security risk, non-payment where applicable, material breach, or legal necessity. Where safe and practical, we will give notice and an opportunity to cure.

To the extent permitted by law, the early-access service is provided “as is” and “as available” without warranties that it will be uninterrupted, error-free, or suitable for every legal or compliance requirement. CloseTrace is an analytics tool, not legal advice.

To the extent permitted by law, CloseTrace will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from use of the service. Any mandatory rights or liabilities that cannot legally be excluded remain unaffected.

Questions about these terms can be sent to hello@closetrace.com. We may update these terms as the service evolves; continued use after an updated effective date means you accept the revised terms, where permitted by law.