Contact

Talk to a real human,
not a chatbot.

We answer email within one business day. For urgent production issues, existing customers can reach the on-call engineer through the in-app help menu.

Email us

For sales, partnerships, or anything that needs a human.

hello@closetrace.com →

Support

For existing customers — bug reports, replays, recovery questions.

support@closetrace.com →

Security

For responsible disclosure of any security issue.

security@closetrace.com →

Privacy requests

For access, correction, or deletion requests tied to visitor or account data.

privacy@closetrace.com →

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Need data deleted?

Send the request from the relevant account email, include the workspace or site name, and tell us whether you want visitor data, account data, or both removed. We route privacy and deletion requests through privacy@closetrace.com.